Workplace Fresh Fruit Supply Specialist
Phone: 1300 438 378

Customer Service Charter

This Customer Service Charter outlines the nature of the services you can expect from FruitAddicts, including steps to take if you are dissatisfied with the experience.

Who we are

FruitAddicts are a 100% Australian owned and run fresh fruit supply company, focusing on the City of Melbourne. We have been providing excellent service through our retail outlet on Swanston Street and direct to workplaces since 1988.

Our commitment to you

At FruitAddicts we are committed to providing a standard of service above and beyond our customer’s expectations.

  • Uncompromised quality
  • A friendly welcome
  • A reliable delivery service
  • A fast response to phone/email enquiry

FruitAddicts is committed to being an environmentally responsible organisation across all levels and functions of our business.

Mission statement

Our mission is to offer the finest seasonal fresh fruit from Australia and around the world with friendly informative service.

Values

Integrity

Sound ethics is good business. At FruitAddicts, we hold ourselves and conduct our business to high standards of fairness, honesty, and integrity. We are individually accountable and collectively responsible.

Excellence

We will continuously improve our performance to achieve outstanding service to the people of Melbourne. “Excellence is not a skill. It is an attitude.”

Accountability

Responsibility of our actions that influence the lives of our customers and fellow workers.

Respect

We consider and value the ideas and input from customers and staff.

How to contact us

We welcome your comments and feedback and see them as an opportunity to improve our services. Please contact us in one of the following ways:

Email getfruit@fruitaddicts.com
Phone 1300 438 378
Mail PO Box 136, PORT MELBOURNE VIC 3207

 

This charter provides you with information about the standard of service you can expect from FruitAddicts and how to give us feedback about our service.

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